RETURNS OF GOODS AND WARRANTY

GENERAL INFORMATION

We know. Not every online purchase is best. Choose how we can help you.

 

WITHDRAWAL FROM THE CONTRACT AND COMPLAINTS OF GOODS

You have 14 days to withdraw from the contract.
Not satisfied with our products or was it an inappropriate gift? Fill in the complaint form and please state the reason why you decided to return the goods. Every feedback is essential for us and will help us improve.

 

We do not exchange goods. If you do not have the right size and you wish to order a product in a different size, please fill out our complaint form and create a new order. If the required size is in stock, we will ship the goods to you immediately
We will return the money for the original order to your account, no later than within 14 days of receiving the complaint.

Please note the cost of return shipping is at your own expense.

If you need advice on complaints, do not hesitate to contact us by email at shop@thestreets.eu available Mon - Fri 10:00am - 4:00pm

HOW SHOULD I PROCEED?

Prepare your order number and IBAN account number.

We are in favor of saving paper and protecting the environment, so our complaint process is exclusively in digital form.


SUBJECT AND REASON FOR RETURN


DO NOT OVERLOOK TIPS FOR COMPLETING THE FORM

You will find your order number in the confirmation emails we sent you after we received your order.
SAME DAY
SHIPPING
FAST
DELIVERY
100% ORIGINAL
PRODUCTS
14 DAYS FOR
RETURNS

DELIVERY AND RETURNS


ABOUT THE STREETS

A child's dream come true. This is how you could easily describe the beginning of a journey. The love for basketball and streetball was so strong. Our passion for the game lead to openning one of the first shop of this kind in our region. Today we operate sneaker stores in the Czech Republic, Slovakia and online in all EU countries.

Today you can find in our portfolio the best Sneakers of world manufacturers and players such as Nike LEBRON, KD, ZOOM FREAK KYRIE, as well as many limited pieces of Jordan RETRO, 1, 312, LUKA, adidas, Converse, Vans and many others. Fans of NBA and lifestyle clothing will surely be pleased with a collection of their favorite player or team. Premium pieces from brands such as Pleasures, The North Face, Market, Karl Kani and the brand's own production THE STREETS will surely impress the street culture devotee.

DELIVERY

Same day shipping from Slovakia / delivery 3-5 working days / B&M stores in Slovakia, Czech Republic.

HOW CAN I RETURN GOODS?

Did the goods not suit you? Don't worry, you can find all the information you need on our Returns page.

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